Free Worldwide Shipping

0

Your Cart is Empty

SHIPPING & DELIVERY

PROCESSING TIME

Order processing time is about 3-6 business days. Please note that Order processing time must be added on to shipping times, to get the total time taken for you to receive an order upon placing it. 

In some cases, processing may take longer due to various factors (ie; time of year order placed such as Thanksgiving, Christmas, Chinese New Year, Deepavali and other major holidays).

FREE WORLDWIDE SHIPPING

All packages shipped out will be via a trackable method. Once our shipping company forwards the tracking number to us, we will in turn send you the tracking number via email.

Please see below for the estimated shipping times to your country/region.

ESTIMATED SHIPPING TIME

Destination

Est. Delivery

United States 🇺🇸 

10-20 business days

United Kingdom 🇬🇧

10-20 business days

Canada 🇨🇦

10-20 business days

Australia 🇦🇺 

10-20 business days

New Zealand 🇳🇿 

10-20 business days

Russia 🇷🇺

20-49 business days

Ukraine 🇺🇦

15-30 business days

Germany 🇩🇪

15-30 business days

France 🇫🇷

10-20 business days

Italy 🇮🇹 

10-20 business days

Spain 🇪🇸

10-20 business days

Netherlands 🇳🇱

10-20 business days

Switzerland 🇨🇭

15-30 business days

Sweden 🇸🇪

15-30 business days

Netherlands 🇳🇱

15-30 business days

Poland 🇵🇱 

15-30 business days

Portugal 🇵🇹 

10-20 business days

Austria 🇦🇹 

10-20 business days

Greece 🇬🇷

15-30 business days

Belgium 🇧🇪

10-20 business days

Denmark 🇩🇰

10-20 business days

Hungary 🇭🇺

15-30 business days

Norway 🇳🇴 
15-30 business days
Czech Republic 🇨🇿
15-30 business days
Croatia 🇭🇷
15-30 business days
Estonia 🇪🇪
15-30 business days
Finland 🇫🇮
15-30 business days
UAE 🇦🇪
15-30 business days
Israel 🇮🇱
15-30 business days
Turkey 🇹🇷
15-30 business days
Saudi Arabia 🇸🇦
15-30 business days
Kuwait 🇰🇼
20-49 business days
Qatar 🇶🇦
15-30 business days
Japan 🇯🇵
10-20 business days
South Korea 🇰🇷
10-20 business days
Hong Kong 🇭🇰
10-20 business days
China 🇨🇳
10-20 business days
Azerbaijan 🇦🇿
15-30 business days
Brazil 🇧🇷
15-30 business days
Bulgaria 🇧🇬 
15-30 business days
Cambodia 🇰🇭
15-30 business days
Cyprus 🇨🇾
15-30 business days
Iceland 🇮🇸
15-30 business days
India 🇮🇳
15-30 business days
Indonesia 🇮🇩
15-30 business days
Ireland 🇮🇪
15-30 business days
Latvia 🇱🇻
15-30 business days
Lebanon 🇱🇧
20-49 business days
Lithuania 🇱🇹
15-30 business days
Luxembourg 🇱🇺
15-30 business days
Macau 🇲🇴
15-30 business days
Malaysia 🇲🇾
10-20 business days
Mexico 🇲🇽
15-30 business days
Morocco 🇲🇦
15-30 business days
Romania 🇷🇴
15-30 business days
Singapore 🇸🇬
10-20 business days
Slovakia 🇸🇰
15-30 business days
Slovenia 🇸🇮
15-30 business days
South Africa 🇿🇦
20-49 business days
Taiwan 🇹🇼
10-20 business days
Thailand 🇹🇭
10-20 business days
Rest Of The World 🌍
20-49 business days

 

    Important note: Please note that all estimated shipping times stated are based on normal conditions. Every once in a while, we do experience heavy international shipping volumes, especially during the holiday seasons. Also, do note that customs in some countries do take longer times to clear and scan incoming packages, which explains for the difference in the estimated shipping times stated above.

    Disclaimer: Please note that DRESSQU is not responsible for delivery schedule and cannot guarantee your item will be received within the estimated delivery timeframe.  Please note that all estimated shipping times stated are based on normal conditions. Every once in a while, we do experience heavy international shipping volumes, especially during the holiday seasons and peak periods. 

    Sometimes unforeseen delays occur due to customs processing delays, inaccurate or incomplete shipment information (such as P.O. Box for receiver address, missing or inaccurate receiver telephone number), or unavailability or refusal of the receiver to accept delivery.


    EXPRESS SHIPPING by DHL, FedEx, Aramex, UPS or equivalent (6-13 days):

    For enquiries on upgrading your order to express shipping, please send us an email at support@dressqu.com immediately after placing your order with us and we'll respond to you with a quote and invoice for online payment.

    Do note that shipping by the express method costs about US$30-$50 per item, depending on the country it is being shipped to.

     

    CANCELLATION POLICY 

    Orders cannot be canceled after they have been placed.  As a general rule of thumb, if you do not email us within 5 hours of placing an order, there is a high chance that we will not be able to cancel it. Nonetheless, do drop us an email at support@dressqu.com as soon as possible if you would like to cancel your order.

    INCORRECT SHIPPING INFORMATION DISCLAIMER

    DressQu is not responsible if a package is not deliverable due to the missing, incomplete, or incorrect destination information. Please take great care to enter the correct shipping details when at checkout. If you realize you have made an error, e-mail us as soon as possible explaining the error and provide the correct information within 24 hours. However please understand that if the package has already been shipped that we are unable to alter the destination address at this stage. DressQu reserves the right to charge a re-shipment fee.

    Email: support@dressqu.com

    With the subject: URGENT SHIPPING ADDRESS ERROR


    SEPARATE PACKAGES 

    If your received package seems to be missing any items, please do not worry! We do ship orders in multiple/separate packages every now and then, due to weight restrictions and also to facilitate faster shipping once an item is located in our warehouse. Simply drop us an email at support@dressqu.com and we'll take care of it right away. :)

    TRACKING YOUR ORDER

    Once your order ships out and our database updated with your online tracking number, we'll send you an email with the online tracking information which you can use to track your package. If 6 business days has passed and you still have not received this email from us, simply drop us an email at support@dressqu.com and we'll check it out for you right away.

     

    LOST PARCELS

    DressQu is not responsible for lost or stolen packages or packages delayed in transit. In the rare event that a package never reach you after 90 business days, and we can no longer trace the package in our tracking system. You will have to obtain a proof from your local post office stating that you haven't received any packages from our sending address within this time period, and we will ship out another package again as soon as possible.

     

    DELIVERED BUT NOT DELIVERED

    If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact the shipping carrier for more information. We are not responsible for packages that are delivered but not received. Shipping fees will not be refunded for undeliverable orders.

    If the package is returned by the post office or shipping carrier, then it will either get destroyed or become an unregistered package on the way back. Since no one is paying for the return, it might get lost on the way back or destroyed by the custom. If we receive your return package, additional fees will be charged to cover any costs incurred.

     

    DUTIES & TAXES

    DressQu is not responsible and has no control over customs inspections or sudden changes in strict custom. These circumstances may, unfortunately, delay the shipping time of your order. Any customs, import duties, fees, taxes, and any other charges are the customer’s responsibility (even if you refuse any shipments upon delivery). Customs policies vary between countries, please contact your local customs office for further information.

    WANT SOME INBOX LOVE?