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RETURN POLICY

RETURN POLICY 

Products can be returned within 14 days of delivery for an exchange or store credit. If you find your item isn't fitting quite right, we are more than happy to do an exchange by issuing you a store credit to the value of your item (minus original shipping charges) if the following is met:

  • Items must be shipped out within 10 calendar days from the date you receive your order as evidenced by the courier's tracking information.

  • No products are eligible for refund unless deemed incorrect or faulty

  • Returned items must be in their original form (not worn, altered, washed) and have all original tags/labels attached

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If the return amount takes you under the threshold for free postage, the amount will be deducted from your store credit as you will no longer be eligible.

  • You must provide the tracking number with the name of your chosen shipping carrier. Our warehouse will not accept any return parcels without the information.

  • A store credit code will be issued for the amount of piece/s returned excluding the original shipping cost.

  • Once your return has been received and inspected, we'll email you to let you know when the store credit has been issued.

NOTE: PLEASE CHECK THE SIZE CHART SPECIFIED ON THE WEBSITE WHILE PLACING AN ORDER  

 

SHIPPING COST

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If the return amount takes you under the threshold for free postage, the amount will be deducted from your store credit as you will no longer be eligible.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

RETURN PROCESS

  • Email email including your full name and order number. Attach photo(s) in the email if you have received a defective item or wrong color/style/size.

  • We will review your return item(s) and send an email to update you on whether the request has been approved or denied.

  • Return Number will be issued if your return is approved. Follow the instructions and ship your item(s) to the return address we provide in our reply.

  • You must provide a valid tracking number with the name of your chosen shipping carrier. Our warehouse will not accept any return packages without this information.

  • As soon as your return has been processed at our warehouse, we will send you an email on whether your returned item(s) are approved or denied. If it is approved, the store credit will be issued and sent to you via email within 14 working days.

Attention: Please, do not return the parcel post to the address specified on a parcel, it - not the address for return. If you sent goods without notice of Support Service, such goods are not accepted. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

 

NON-RETURNABLE & NON-EXCHANGABLE ITEMS

Please note that any orders purchased with store credit/ gift card is not eligible for return or exchange.

Kindly double check that the items you wish to return do not fall under this list. Please note that any on sale/discounted item(s) can’t be returned or exchanged, unless they are faulty.

  • Sale items

  • Eyewear

  • E-Gift cards

  • Jewelry

  • Lingerie sets (including women's shapewear and body shapers)

  • Swimwear (bikini bottoms, bikini sets and one-piece swimsuits)

  • Towels

  • Perishable goods such as food, flowers, newspapers, or magazines 

DAMAGED ITEMS

 Send an email to support@dressqu.com with clear photos of the fault(s) and include your order number in the subject line.
 We will get back to you as soon as possible.


PLEASE NOTE... All color shades can slightly differ in each production run. We also shoot a lot of our photography on film, therefore lighting may have an effect on the color(s) in the photos and the fabric color may appear slightly different in real life.

Note that we can accept goods only in case it is hanging by the wall, its marketable condition, consumer attributes, stamps, and factory labels or packing box are untouched. 

 

REFUNDS (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

NOTE to complete your return, we require a receipt or proof of purchase.

LATE OR MISSING REFUNDS (if applicable)


If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@dressqu.com 


GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.


If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

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